Cancel or reschedule a booking
Plans change. Here's how to cancel or move a booking, what the cancellation cutoff means, and what happens to credits.
Coming soon — outline below.
Cancel a booking
Open the booking from your upcoming list and tap cancel. If you're inside the cancellation cutoff (set by your gym), this may use a class credit.
Reschedule
Cancel the original booking and book the new one. If the original was inside the cutoff, your gym's policy decides whether the rescheduled spot reuses your credit or counts as a new booking.
Cancellation cutoff
Each gym sets its own cutoff (often 1–24 hours before class). Cancel before the cutoff: no impact. Cancel after: the booking still counts.
Credits and refunds
When a cancellation returns a class to your package vs. when it doesn't. If you think you were charged in error, message your gym first — they can issue a refund.